If you've changed your mind about something you've ordered and wish to return it, you may do so within 30 days from the shipping date for a full refund of the price of the item (shipping not refunded) as long as the item is unopened and unused, with the following exceptions:
- Please understand that for quality control reasons, we cannot accept returns on essential oils, carriers, flower waters or lotions that have been opened.
- We also cannot accept returns on bases (carrier oils, lotions, etc) of size 16 oz or greater, or essential oil quantities of 8 oz or greater. We urge you to try small quantities first before placing larger orders.
- Samples, special orders and private label items are not refundable.
- Returns on diffusers are subject to a 20% restocking fee.
Please contact us before returning an item. We cannot accept or credit returns for any reason without prior authorization.
To return at item, please wrap and box securely and include the original packing slip inside so we may properly issue your credit. And while it's not necessary, we'd love to know the reason the item didn't work out for you.
We suggest that you ship your return by UPS or Fed Ex (as it is insured automatically for up to $100). If you ship through the Post Office, please insure the package as we cannot be held responsible for lost or damaged items.
After contacting us, please return items to:
Dreaming Earth Botanicals
535 Merrimon Ave Ste B
Asheville, NC 28804