On Retail Orders of $100
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**10% Off For New Customers - Use Coupon Code "firstorder" (without quotes and please note NO SPACE between first and order!!) at checkout and receive 10% off your first order with us! (note this is a one-time coupon and cannot be combined with any other coupons).**
We ship both USPS and UPS every day, Monday through Friday. Orders are normally shipped out the following workday. If you need something shipped out immediately, please call us and we'll do our best to help.
Orders over $100 placed from our Retail Shopping Cart are eligible for free shipping with the following restrictions:
• Practitioners and wholesale accounts already receive a discount, so do not qualify for free shipping.
• Free Shipping applies only to orders shipped within the continental United States. We choose the shipping carrier on free shipping orders, regardless of which shipping method you select at checkout. Please provide us with a street address, not a PO Box, since most of the time, we do ship via UPS.
Out of Stock Items
If an item is out of stock, but we expect it within the next day or so, we will hold your order until that item arrives and then send it out all together. If we won't be receiving an out of stock item for several days, we'll go ahead and send out your partial order, and then send out the back-stocked item when it arrives (at no additional shipping cost to you). Although this rarely happens, if our back-ordered item will be more than a few days, we'll email you to see whether you'd like to cancel the order or wait until we have it back in stock.
We do ship internationally via USPS International Express or Priority Mail. If the shipping charges need to be adjusted, we will email you first with the difference in cost. Please be aware that we have no control over how long an item is held at Customs. We've found that Canada will often hold a package for one to two weeks, though sometimes it's faster and sometimes slower. There most likely will also be customs and tax fees that must be paid when a package is delivered internationally and those charges are the responsibility of the buyer.